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How Does The Refund Process Work?

Please contact your bank for a return date if you need to cancel a ride before we can accept the payment. Since issuing a refund that hasn't processed on our end of the system is outside of our control. Refunds often requires the bank a few business days, before returning to your account. 


Can I Ride With Kola Kruze if I'm Not a College Student?

In order to avoid having your appointment cancelled due to safety regulations, if you are not a college student, please contact us before randomly booking a ride.


How Many People Can Ride With Me for an Out-of-State Ride 

Every out-of-state trip indicated under bookings is for 1-2 passengers. Depending on car size, we can fit 4-5 customers, but anything over two would incur an extra fee of $15.00 per person.

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